We want you to be 100%
satisfied with your purchase.
No hassle return policy -
no return authorization needed (RMA)
Costume Wizards takes great
pride in providing our customers with the finest in costumes and our
exchange policy
with any exclusions listed below with an Asterisk
* is we will gladly accept exchanges of your costume
to ensure proper fit within 10 days* or,
you may receive a refund, less our shipping and handling costs, if you
decide the style is simply not right for you. If you have any questions
about any of our lines before ordering or if you have any questions
about our exchange policy, please feel free to contact us at
Customer Service.
Please visit our Size Chart for
helpful information that will help with proper fit.
All merchandise to be exchanged
with any exclusions listed below with an Asterisk
*
must be sent and paid for by the customer and received by
Costume Wizards
(dba Great Expectation
LLC) no later than
10 days*
from the shipping date. Please let us know the reason for the exchange and include
a copy of your invoice for proper credit. We recommend insured mail or courier service to ensure
delivery.
*Costume Exchange Policy:
Costumes may be
returned within 10 days* from the date your item was shipped,
provided it is returned in unworn and new condition and in its original
packaging undamaged. *Please note: Costumes purchased during the Mardi Gras, Easter,
Halloween and Christmas seasons may not be returned after the date the
holiday has passed.
In compliance with hygiene laws, all items must be returned to us in
new condition, unworn nor washed with all tags and stickers attached in
its original packaging. Items not returned in this condition will NOT be accepted and will simply be resent to the customer
with shipping charges applied using the original form of payment. Additional shipping rates will be charged at the
time exchanges are shipped back to the customer. Shipping fees are not refundable.
Please note that we do not refund shipping charges for the initial
shipment of your order or the return postage in the case of any
exchange. If you have received $5. shipping on your order, our cost
of shipping and handling your purchase will be assessed if any items are returned for a refund
or exchange.
*If an item is prepackaged, please be careful
when opening. If the packaging is ripped, torn or missing components, it
cannot be resold and we cannot accept the item for return.
*Please
note:
Our
exchange
policy
does
not
apply
to final clearance items, hosiery and
special orders are final sales and are not returnable/exchangeable.
We are not responsible for manufacturing defects or damage caused by customer error. Our full liability is limited to exchanging the item
only if the
manufacturer says the item is defective.
All
costume items are
inspected by a senior staff member prior to shipping. If we inadvertently send an incorrect item or a
mislabeled item, we will cover
the cost of shipping the correct item and retrieval of item sent in
error via UPS or USPS.
If
a package shipped is refused by a customer and it returns to us, we will
treat it as frivolous order. Customer will receive an in store credit (to
be used at any time) for the
purchase price, minus 20% restocking fee and the shipping and handling
fee.
If a package comes back to us as
unclaimed by a customer, the customer will receive an in store credit
(to be used at any time) for the
purchase price, minus 10% restocking fee and the shipping and handling
fee.
Customs Fees (if applicable)
Please be aware orders shipped
outside the United States may be subject to customs import duties and or
taxes based on the destination country.
Our customers are solely responsible for any payment of import duty fees and or
taxes being levied by your local customs authorities in your country.
Costume Wizards has no knowledge or
control of any customs charges as they may be levied by some countries.
If you have any further questions on duties or taxes payable or
refundable, please contact your local customs authority.
Returns:
Costume Wizards dba Great
Expectation LLC Attn:
Return Department
29 Bayberry Lane
Trumbull,
CT 06611 |
